To minimize insurance billing issues, insurance cards must be presented at each visit.
Self-Pay
Uninsured patients are expected to pay in full at the time of service. If you anticipate that you will be unable to pay for an upcoming appointment at the time of service, please contact the billing manager (919-791-2900 x 118) prior to the appointment. She can assist you with payment arrangements.
Copay/Coinsurance/Deductible
Co-pay amounts are a contract between the patient and the insurance carrier. Our contract with the insurance carrier requires that we collect co-pay amounts that the insurance carrier informs us is due for the type of service you are scheduled for (i.e. office visit, physical, etc.). If you anticipate that you will be unable to pay your copay for an upcoming appointment please contact the billing manger (919-791-2900 x 118) to make payment arrangements prior to your visit.
Patients are responsible for payment of co-insurances, deductibles, and any other non-covered billable services. Balances are due within 30 days from the date the statement is issued. If you are enrolled with a health plan with a deductible, a deposit will be required at check-in and will be applied to your balance for that day’s visit.
Laboratory Billing
Neuse Valley Internal Medicine is contracted with LabCorp for on-site laboratory services and you may receive a separate bill for laboratory services from LabCorp. If you receive a bill from Labcorp and have questions please call Labcorp’s billing office at 1-800-845-6167.
Additionally, it is your responsibility to know which laboratory company is in-network for your insurance carrier. Out-of-network services may increase your cost or result in denial of payment. If Labcorp is not in-network with your insurance carrier, please be sure to tell your provider so they can provide you with a paper requisition for the laboratory that is in-network for with insurance carrier.
Insurance questions/complaints
Any questions and/or complaints regarding your coverage should be directed to your insurance company. Our office will not enter into a dispute between a patient and an insurance carrier over a claim. We will be happy to assist whenever possible.
Past due balances
Your healthcare provider provides services when you need them and to ensure that we can continue to be here when you need us, we depend on patients to pay for services promptly. Balances are due within 30 days from the date the statement is issued. Accounts that become delinquent may result in suspension of routine care until the past due balance has been addressed. If you anticipate having problems paying your bill, please contact the billing manager (919-791-2900 x 118) to make payment arrangements.
We offer several convenient ways to pay. We accept Visa, Mastercard, Discover, Mastercard and American Express and payments can be made via:
Phone – 919-791-2900 x 118 Online through the portal In person at our office Credit Card on file for monthly payments US Mail